KCS possess one of the largest catering equipment service workforces in Kent

With many of the appliances in your working kitchen employed in constant use day in and day out, even with a regimental cleaning and maintenance regime part failure may occur - reducing your kitchens performance, or worse, closing it entirely!

At KCS, we truly understand the pressures of running a catering kitchen, so you can rest assured that in the event of a breakdown call out, we'll process your request as quickly and safely as possible.

Whether you have a Service Agreement or not, we can offer 2 hour Emergency Responses.

If your query is a little more pressing, we recommend calling our main office numbers on either 01795 668201 or 01795 669600 as all calls are dealt with as being a higher priority than e-mail communications.

When placing a breakdown call - having the following details ready will expedite the response:

- Your business name, address and post code.
- A contact name, telephone number and email address is possible.
- The type of appliance at fault, its manufacturer name and model number (if possible).
- The KCS asset number if you have a Service Agreement with us.
- The nature of the fault. (i.e. not lighting, not cooling, won't start etc) - please be as specific as possible.
- Let us know if there is any immediate danger to those operating on or near the affected appliance.
- At what time we can gain access to the equipment.
- Is response required within four hours for this breakdown call.

OFFICE HOURS

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

NON-SERVICE AGREEMENT CUSTOMERS

Payment card details will be required for any non-service agreement customer call outs - so please also have your payment details ready.

MINIMISE DOWNTIME AND MAXIMISE EFFICIENCY WITH A SERVICE AGREEMENT

SERVICE AGREEMENT CUSTOMERS RECIEVE:

- Same day / next day cover depending on your Service Agreement
- Discounted Call Out Rates
- Priority over Non- Service Agreement Customers on all call outs
- Annual Gas Safety Inspections on all Gas appliances
- Annual Preventative Maintenance Assessments on all appliances
- Follow up Remedial Quotations
- Identification numbers given to your appliances
- Supply of all relevant equipment documentation and asset lists
- A large selection of stock spares
- Laundry Servicing and Certification