When placing a breakdown call - having the following details ready will expedite the response:
- Your business name, address and post code.
- A contact name, telephone number and email address is possible.
- The type of appliance at fault, its manufacturer name and model number (if possible).
- The KCS asset number if you have a Service Agreement with us.
- The nature of the fault. (i.e. not lighting, not cooling, won't start etc) - please be as specific as possible.
- Let us know if there is any immediate danger to those operating on or near the affected appliance.
- At what time we can gain access to the equipment.
- Is response required within four hours for this breakdown call.
Non-Service Agreement Customers
Payment card details will be required for any non-service agreement customer breakdown call outs - so please also have payment details ready.