EQUIPMENT BREAKDOWNS

KCS possess one of the largest catering equipment service workforces in Kent; offering rapid response rates and aiming for a first-time fix

With many of the appliances in your working kitchen employed in constant use day in and day out, even with a regimental cleaning and maintenance regime part failure may occur - reducing your kitchens performance, or worse, closing it entirely!

At KCS, we truly understand the pressures of running a catering kitchen, so you can rest assured that in the event of a breakdown call out, we'll process your request as quickly and safely as possible.

Whether you have a Service Agreement or not, we can offer 2 hour Emergency Responses.

If your query is a little more pressing, we recommend calling our main office numbers on either 01795 668201 or 01795 669600 as all calls are dealt with as being a higher priority than e-mail communications.

When placing a breakdown call - having the following details ready will expedite the response:

- Your business name, address and post code.
- A contact name, telephone number and email address is possible.
- The type of appliance at fault, its manufacturer name and model number (if possible).
- The KCS asset number if you have a Service Agreement with us.
- The nature of the fault. (i.e. not lighting, not cooling, won't start etc) - please be as specific as possible.
- Let us know if there is any immediate danger to those operating on or near the affected appliance.
- At what time we can gain access to the equipment.
- Is response required within four hours for this breakdown call.

OFFICE HOURS

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

NON-SERVICE AGREEMENT CUSTOMERS

Payment card details will be required for any non-service agreement customer call outs - so please also have your payment details ready.

MINIMISE DOWNTIME AND MAXIMISE EFFICIENCY WITH A SERVICE AGREEMENT

SERVICE AGREEMENT CUSTOMERS RECIEVE:

- Same day / next day cover depending on your Service Agreement
- Discounted Call Out Rates
- Priority over Non- Service Agreement Customers on all call outs
- Annual Gas Safety Inspections on all Gas appliances
- Annual Preventative Maintenance Assessments on all appliances
- Follow up Remedial Quotations
- Identification numbers given to your appliances
- Supply of all relevant equipment documentation and asset lists
- A large selection of stock spares
- Laundry Servicing and Certification